Servicenow Saag technologies replace unstructured work patterns with intelligent and automated workflows, creating a smarter, more connected enterprise. Service Now is a ticketing tool that processes and catalogs customer service requests. You can raise requests that deal with incidents, changes, problems, and other services using tools like Service Now. Service Now had its roots set in ITSM since 2012. It uses machine learning to leverage data and workflows to help businesses become faster and scalable. Streamlined and improved processes. Service Now standardizes all information about IT assets and business services through its configuration management database, Business tool integration, increased productivity, Return on investment.