ServiceNow

Master ServiceNow for IT Service Management and Business Workflow Automation

Elevate your career with our ServiceNow Training Program, designed to help you master IT Service Management (ITSM), IT Operations Management (ITOM), and custom workflow automation. Gain hands-on experience with real-time scenarios and projects, and get prepared for ServiceNow certifications.

Why Learn ServiceNow?

• High Demand: ServiceNow is a leading cloud-based platform used by top companies worldwide.
• Lucrative Opportunities: ServiceNow professionals command competitive salaries.
• Wide Applications: Used in ITSM, HR Service Delivery, Customer Service Management, and more.
• Scalability: Provides advanced capabilities for automation, integrations, and cloud operations.

Why Choose Our Training?

• Expert Trainers: Learn from certified ServiceNow professionals with years of industry experience.
• Practical Approach: Hands-on training with real-world scenarios.
• Certification Ready: Preparation for ServiceNow Certified System Administrator and other advanced certifications.
• Career Support: Placement assistance, mock interviews, and resume building.
• Flexible Options: Online and classroom learning modes available.

Course Synopsis

• Duration: 8 Weeks (Weekday and Weekend Batches Available)
• Mode: Online / Classroom
• Level: Beginner to Advanced
• Prerequisites:Basic IT knowledge is recommended

Prerequisites

• Familiarity with ITSM processes or IT operations.
• Basic understanding of databases and workflows.
• No prior coding experience required.

Course Content

Module 1: Introduction to ServiceNow

• Overview of ServiceNow Platform and Its Capabilities
• Understanding the ServiceNow Architecture
• Navigating the ServiceNow User Interface

Module 2: ServiceNow Administration

• Configuring Users, Groups, and Roles
• Managing Data with Tables, Columns, and Forms
• Configuring and Customizing ServiceNow Applications

Module 3: IT Service Management (ITSM)

• Incident Management
• Problem Management
• Change and Release Management
• Service Level Agreements (SLAs)

Module 4: Workflow Automation

• Designing and Configuring Workflows
• Approvals and Notifications
• Creating Service Catalog Items

Module 5: ServiceNow Scripting and Development

• Introduction to Client Scripts and Server Scripts
• Business Rules and Script Includes
• UI Policies and Data Policies
• Glide API Overview

Module 6: IT Operations Management (ITOM)

• CMDB (Configuration Management Database)
• Discovery and Asset Management
• Event Management and Orchestration

Module 7: Advanced Topics

• Integrating ServiceNow with Third-Party Applications
• Using REST and SOAP APIs
• Performance Analytics and Reporting
• ServiceNow Security Best Practices

Module 8: Capstone Projects

• Project 1: Configure ITSM for a Medium-Sized Enterprise
• Project 2: Build a Custom Workflow for HR Service Delivery
• Project 3: Integrate ServiceNow with External Tools Using REST APIs

Placement Assistance

• Resume preparation tailored for ServiceNow roles.
• Mock interviews with ServiceNow-certified professionals.
• Job referrals to leading companies using ServiceNow solutions.

Who Should Enroll?

• IT professionals looking to enhance their ServiceNow expertise.
• Graduates seeking a career in IT Service Management or Automation.
• Developers interested in ServiceNow scripting and customizations.
• Business analysts aiming to streamline workflows and processes.

Certification

Receive a Certificate of Completion and prepare for:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Application Developer (CAD)

Download Detailed Course Content

Upcoming Batches

• Classroom Batch: Click Here
• Online Batch: Click Here

Enroll Now!

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– Register today!